BrightSentinel Ltd.

Privacy Policy

Effective as of April 22, 2022

This privacy policy applies between you, the User of this Service, and BrightSentinel Limited, the owner and provider of this Service. BrightSentinel Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Service.

This privacy policy explains the personal information we collect, how we process it and for what purposes. This privacy policy should be read alongside, and in addition to, our Terms of Use, which can be found at:

Please read this privacy policy carefully.

Definitions and interpretation
In this privacy policy, the following definitions are used:
Collectively all information that you submit to BrightSentinel Limited via the Service. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookiesa small text file placed on your computer or other equipment by this Service when you visit certain parts of the Website and/or when you use certain features of the Website;
Data Protection Lawsany applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;
GDPRthe UK General Data Protection Regulation;
BrightSentinel or we or us or ourBrightSentinel Limited, a private limited company incorporated in England and Wales with registration number 12718380 whose registered office is at St John’s Innovation Centre, Cowley Road, CB4 0WS, England, United Kingdom;
UK and EU Cookie Lawthe Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive)(Amendment) Regulations 2011 and the Privacy and Electronic Communications (EC Directive)(Amendment) Regulations 2018;
User or you or yourany third party that accesses the Service and is not either (i) employed by BrightSentinel Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to BrightSentinel Ltd and accessing the Service in connection with the provision of such services;
Websitethe website that you are currently using,, and any sub-domains of this site unless expressly excluded by their own terms of use; and
Service collectively refers to the Website, mobile applications, hardware and SaaS offered by BrightSentinel.

In this privacy policy, unless the context requires a different interpretation:  

  1.   the singular includes the plural and vice versa;
  2.   reference to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
  3.   a reference to a person includes firms, companies, government entities, trusts and partnerships;
  4.    “including” is understood to mean “including without limitation”;
  5.   reference to any statutory provision includes any modification or amendment of it;
  6.   the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

This privacy policy applies only to the actions of BrightSentinel and Users with respect to this Service. It does not extend to any services that can be accessed from this Service including, but not limited to, any links we may provide to social media websites or services provided by third-parties. We have no control over those websites and third-party services, and are not responsible for the content of those websites or the privacy standards of those third-parties.

For purposes of the applicable Data Protection Laws, BrightSentinel is the “data controller”. This means that BrightSentinel determines the purposes for which, and the manner in which, your data is processed.

This privacy policy is divided into three parts:

  •  Part I – Information BrightSentinel collects and its use

BrightSentinel collects data from you, through our interactions with you through the Service. In some cases, you provide data to us directly. In other cases, we collect data about your interactions, use, and experiences with our Service and may retain information provided to us by associated third-parties.

  •  Part II – Details of cookies and other functional data sources used by BrightSentinel

This part describes the types of cookies and other functional data sources used by the Service and their purposes.

  •   Part III – General

This part deals with other general topics such as our security commitments and how we communicate changes of this privacy statement.

Part I - Information BrightSentinel collects and its use

BrightSentinel collects information about you only if the information is required for some legitimate purpose. BrightSentinel will have information about you only if (a) you have provided the information yourself, (b) BrightSentinel has automatically collected the information, or (c) BrightSentinel has obtained the information from a third party.

Information you provide

  • Account signup: When you sign up for an account to access our Service, you need to provide information, for example: name, job title and contact details to register for the account. You may view or edit your information online by signing into your account.
  • Submissions via forms: We record personal information that you submit through forms when you (i) register for any event, (ii) subscribe to any of our mailing lists, (iii) download any product, whitepaper, or other materials, (iv) respond to surveys, or (v) request customer support or contact BrightSentinel Ltd for any other purpose.
    You may opt out of receiving newsletters and other non-essential messages by using the 'unsubscribe' function included in all such      messages. Nevertheless, you will continue to receive notices and essential transactional emails.
  • Payment processing: When you make a purchase via our Service, you may share your payment information with the third-party service provider that processes payment transactions or other financial services, for fraud prevention and credit risk reduction on our behalf. The third-party service provider may be permitted to store, retain, or use your personally identifiable information or your billing information, subject to your permission and the terms of the third-party service provider.
  • Testimonials: When you authorise us to post testimonials about our Service, we may include your name and other personal information in the testimonial. You will be given an opportunity to review and approve the testimonial before we post it. If you wish to update or delete your testimonial, contact us at:
  • Service data: By using our Service, you may provide personal information to BrightSentinel about your employees or customers, that you or your organisation control. We recognise that you own such data and enable you to control this data by providing you the ability to access, share and request export or deletion of this data.
  • Interactions with BrightSentinel: We may record, analyse and use your interactions with us, including email, telephone, and chat conversations with our sales and customer support professionals, for improving our interactions.

Information we collect automatically

To help us make improvements to our Service, we may directly collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends. 

  •  Information from browsers, devices and servers: When you use the Service, we collect information provided by the web browsers, mobile devices and servers; such as: internet protocol address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer and mobile network information. We collect these to gain a better understanding of visitors to our Website and usage of the Service.   
  • Information from cookies and tracking technologies: We use temporary and permanent cookies to improve user experience. We embed unique identifiers in our downloadable products to track usage of the products. We also use cookies and other similar technologies to track website navigation, gather demographic information about visitors and users, understand email campaign effectiveness and for targeted visitor and user engagement.
    You may disable browser cookies from the Service. Please note that this action may impact on your ability to use certain features of the Service properly.
  •  Information from application logs and mobile analytics: We collect information about your use of the Service from application logs and usage analytics tools for insights on how you use the Service and your needs to improve our Service. This information includes clicks, scrolls, features accessed, access time and frequency, errors generated, performance data, storage used, user settings and configurations, devices used.

Information we collect through third-parties

  •  Signups using federated authentication service providers: To access our Service, you may sign in using supported federated authentication service providers; such as: Microsoft, Apple and Google. These services will authenticate your identity and give you the option to share certain personal information with us, such as your name and email address.
  • Reselling partners, service providers and referrals: When you are referred to our Service through our reselling partners or referral programs, it is likely that your name, email address and other personal information with be provided to us. We only use the information for the specific reason for which it was provided to us. BrightSentinel may also receive information about you from review sites if you comment on our Service, and from other third-party service providers that we engage for marketing and shipping of our products. 
  • Information from social media sites and other publicly available sources: When you interact or engage with us on social media sites, we may collect such publicly available profile information to connect with you, improve our Service, or better understand user reactions and issues to our Service. Please note that once collected, this information may remain with us even if you delete it from the social media websites.

Your rights

You have the following rights in relation to your Data:
  1.   Right to access – the right to request copies of the Data we hold about you. If we provide you with access to the Data we hold about        you, we will not charge you for this, unless your request is “manifestly unfounded or excessive”. When we are legally permitted to do          so, we may refuse your request. If we refuse your request, we will tell you the reason why.
  2.   Right to correct – the right to have your Data rectified if it is inaccurate or incomplete. 
  3.   Right to erase – the right to request that we delete or remove your Data from our systems.
  4.   Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
  5.   Right to data portability – the right to move, copy or transfer your Data. On request, we provide a structured electronic version of your      information in a commonly used and machine-readable format; and
  6.   Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
In some circumstances, BrightSentinel may be unable to comply with a request that you make with respect to your Data. For example, we may not be able to provide a copy of your information where it infringes on the rights of another user. We may also be required to retain certain information that you ask us to delete for various reasons; such as where there is a legal requirement to do so. In some cases, you may have shared your information with third parties outside of our control and you will need to contact that third party directly.

Should you wish to make a request regarding your Data, please contact us at:

If we are unable to resolve your request, or if you are concerned about a potential violation, you may refer your complaint to the data protection authority in your jurisdiction. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at:

Use of information

In addition to the purposes mentioned above, BrightSentinel may use your information for the following purposes:

  • Comply with our legal obligations, resolve disputes, enforce our agreements, and fulfil our business objective. 
  • To operate and improve the Service by analysing how the Service is used, diagnosing technical problems, maintaining security, maintain information to help you efficiently access your account and to monitor aggregate metrics such as total number of visitors, traffic and track content as necessary to provide an efficient and quality Service.
  • To send you Service-related notices, including any notices required by law, in lieu of communication by postal mail. 
  • To send you notices regarding your registered interest in the Service, a survey about your experience and offerings. If you correspond with us by email, we may retain the content of your email messages, your email address and our responses. You may opt-out of receiving communications from us by selecting the options specified in the delivered correspondence.

With whom we share your information

We share your information only in the ways that are described in this privacy policy and in the following cases:

  • Employees and independent contractors: Employees and independent contractors have access to the information covered in Part I on a need-to-know basis. 
  • Third-party service providers: We may need to share your personal information with third-party service providers; such as marketing and advertising partners, event organizers, web analytics providers, hosting and storage providers, communication services providers, shipping agents and payment processors. They are authorised to use your personal information only as necessary to fulfil their services to us.
  • Reselling partners: We may share your personal information with our authorised reselling partners located in your region, following your expressed interest in our Service. 
  • Other cases: Other scenarios in which we may share the same information covered under Parts I and II are described in Part III.

Retention of information

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Part II - Details of cookies used by BrightSentinel

BrightSentinel uses Cookies to improve your experience of using the Service. All Cookies used by the Service are used in accordance with current UK and EU Cookie Law. BrightSentinel has taken steps to ensure that your privacy is protected and respected at all times.

Before placing Cookies on your computer or requesting access to personal information, you will be presented with a message requesting your consent. By giving your consent, you are enabling BrightSentinel to provide you with a better experience and service. You may elect to deny consent, however please be aware that this action may impact on your ability to use certain features of the Service properly.

The following types of Cookies and functional data sources are used in the Service for the following purposes:
  • Strictly necessary cookies – These are required for the operation of the Service, and installed by default. We need these cookies to help us detect operational issues. They include, for example, hosting services and cookies that enable you to log into secure areas of the Service, use a shopping cart or make use of e-billing services.
  • Functionality cookies – We use these cookies to identify your computer in order to personalise our content to you and remember your preferences, for example, your choice of language or region, and to analyse traffic patterns on the Service. By using the Service, you agree to our placement of functionality cookies.
  • Analytical/performance cookies – These help us understand the performance of the Service and improve it where necessary. The third-party cookies used are:
  • Google Analytics – Records how many users are on the website and which pages they are visiting.
  • Zoho Page Sense – Provides insights on how users navigate the website, pages viewed and use of Zoho applications.
  • Google Tag Manager – This cookie controls other cookies on the website.
  • Google Play Store and Apple App Store – Records of app downloads, performance and errors generated by the apps.
  • Functional data sources – Our Service requires your permission to identify the location of your mobile device to enable communication between the Bluetooth application, already installed on your mobile device, and our temperature measurement devices provided as part of the Service. Our Service uses Bluetooth technology to wirelessly connect and exchange data with our devices. To enable this technology, the Bluetooth services require access to the location service of your mobile device in order to operate. The Service does not directly access or store your location data.

Part III - General

Compliance with laws and law enforcement requests
BrightSentinel may be required by law to preserve or disclose your Data to comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements.

If we are required by law to disclose the information that you have submitted, we will attempt to provide you with prior notice (unless we are prohibited or it would be futile) by email, if you have provided us with an email address, otherwise by postal mail if you have recorded a postal address in the Service. If you choose not to challenge the disclosure request, we may be legally required to disclose your information.

Enforcement of the rights of BrightSentinel
We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, investigating suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users.

Change of business ownership and control
BrightSentinel may disclose your personally identifiable information to another entity upon a transfer, merger or sale of assets or stock, or line of business to which this privacy statement relates, or upon any other corporate reorganisation.
Transfers outside the United Kingdom and European Economic Area
Data which we collect from you may be stored and processed in and transferred to countries outside of the UK and European Economic Area (EEA). For example, this could occur if our servers are located in a country outside of the UK or EEA or one of our service providers is situated in a country outside of the UK or EEA. We also share information with our group companies, some of which are located outside the UK or EEA.

We will only transfer Data outside of the UK or EEA where the means of transfer is compliant with data protection legislation. To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Data. This ensures your Data is treated by those third parties in a way that is consistent with the Data Protection Laws.

Keeping your information safe

BrightSentinel cares about the security of your Data and uses appropriate safeguards to preserve the integrity and security of all information collected through the Service. For example:

  1.   Access to your account is controlled by a password and a user name. It is your responsibility to keep your password confidential; do           not share it. 
  2.   We store your Data on secure servers. Please understand, however, that no security system is impenetrable. We cannot guarantee            security, or that the information that you supply will not be intercepted while being transmitted to and from us over the Internet. In          the event that we become aware that your Data is compromised as a result of a breach of security, we will promptly notify you via the      email address you provided or by postal mail or as otherwise required by applicable law.
  3.   If you suspect any misuse or loss or unauthorized access to your Data, inform us immediately via email to this address:            
  4.   Please be aware that BrightSentinel reserves the right to block users located in certain countries from using the Service. 

Governing law and jurisdiction

This Privacy Policy is governed and interpreted by the law of England and Wales. All disputes arising under this Privacy Policy will be subject to the exclusive jurisdiction of the English courts.

The original language used for this Privacy Policy is English Any translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms or inconsistency or discrepancy between the English version and any other language version of these terms, the English language version to the extent permitted by law shall apply, prevail and be conclusive.


  1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
  2. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
  3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

Notification of changes

BrightSentinel reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

Please be aware that, to the extent permitted by applicable law, our use of your personally identifiable information is governed by the privacy policy in effect at the time we collect the information. Please periodically review the most recent version of this privacy policy at

Contact us

Should you have any questions about this privacy policy, please contact us at:
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